Policies

We are dedicated to ensuring that you have the best possible experience when making your purchase.

Live sales of our fish are final. No refunds will be given if your fish are purchased on-site at our business or events.

Because of the quality of our fish, they are expected to arrive alive and as described.

In the event of DOA (Dead On Arrival) an email must be sent to leroyfosteriii@gmail.com within 2 hours of package delivery (shipping posted time), along with clear photos of the dead fish. If a buyer does not contact Foster's Aquatics in the specified 2-hour time frame, we reserve the right to decline DOA coverage. Such cases will be reviewed at management’s discretion.
We know life happens, but we strongly suggest you make plans to be at the delivery address as soon as possible to avoid exceeding the 2-hour threshold.
Verified DOAs will be fully credited with replacement fish or the value of the original DOA fish towards future purchases. Shipping costs are not covered or refunded.
If we cannot guarantee replacement of the same fish purchased, we will contact you.

There is a minimum order of $50 for all shipping within the mainland US and $100 for all shipping elsewhere.

We are not responsible for incorrect addresses provided by the buyer.
Foster's Aquatics cannot be held responsible for mechanical or weather delays that may cause your shipment to arrive late. It doesn’t happen often, but when it does, we will be in touch to make it right.
We do not cover DOA or freight costs resulting from shipping delays, as these are outside our control.

Shipments must be received on the first delivery attempt.
Failure to do so will void the Safe Arrival Policy.
Refusing a shipment will:
- Disqualify you from future purchases.
- Make you responsible for all associated shipping costs.